How a complaint becomes an opportunity
01
Real people, in their own words
Reviews, forum threads and questions from people using products today — collected every hour.
02
Grouped by what they mean
Posts that describe the same problem are grouped together, however differently they are worded.
03
Counted, with the evidence attached
Each review is sorted by what it says fails, and every figure is a count of people — linked back to their posts.
“ADP Mobile Solutions — Glitchy and slow.”
App Store
“ADP Mobile Solutions — Poor performance..”
App Store
“Most of the time it lags , when i try to scroll up and down it stuck at a particular point”
App Store
19
different people describe this
19 posts in the group
People in the last 30 days
Lagging and glitchy mobile app experience
10
- App crashes or fails to load screens16%
3 people
- Clocking in or out fails or freezes11%
2 people
- App requires constant manual updates to function11%
2 people
